Support

Questions or problems? Email daniel@agentkinetics.io and we'll get back to you.

I traced my pattern and the vault is empty

A pattern that's even slightly different is a different key, and it opens a separate, empty vault. Check the vault's name and color at the top: if they're not the ones you expect, lock (top left) and trace your pattern again carefully. Turning off "Hide pattern while drawing" in Settings lets you see the path as you trace it.

How do I hand my phone to someone?

Open the photo or document and tap the hand button. Only that item stays on screen; swiping, sharing and deleting are off, and the way out locks Lockgrid.

I forgot my pattern

We can't help recover it. Lockgrid doesn't store patterns, so nobody can open a vault without its pattern. If you turned on Face ID for that vault, use Face ID on the lock screen.

How do I get files out?

Open an item and tap Share to save a decrypted copy to Files, Photos or another app.

How do I change a vault's pattern?

Open the vault, then Settings › Change pattern, and trace the new pattern twice. Everything is re-encrypted for the new pattern and the vault keeps its name and color; the old pattern opens an empty vault. To move only some items, tap Select, pick them, tap Move and trace the other vault's pattern.

Moving to a new iPhone

Your vaults move with an iCloud Backup, an encrypted backup on your computer, or Quick Start, still encrypted. Restore on the new iPhone and trace your patterns as usual. Unencrypted computer backups don't include the key the vaults need. Face ID has to be turned on again on the new phone.

Restoring Lockgrid Pro

Open Settings in Lockgrid and tap Restore purchases while signed in to the same Apple Account you bought with.

Cancelling the yearly plan

Settings › your name › Subscriptions › Lockgrid. Lifetime is a one-time purchase with nothing to cancel.